Return Policy

Last updated Jun 9, 2022

We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a refund or an exchange within 14 days of the delivery date. Please see below for more information on our return policy.

 

RETURNS

Please inspect your order upon arrival and contact us immediately if the item is damaged, defective, or if you received the wrong item.

You can contact us at

du.uapparel@gmail.com or call or text us (888) 464-6440

To return an item, please contact us via email or text message to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Du. U Apparel
Attn: Returns
RMA #
P.O Box 2777
Citrus Heights, CA 95611
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

All returns must be postmarked within 14 days of the delivery date. All returned items must be in new and unused condition (un-used, unworn, unwashed, odor free, etc.), with all original tags and labels attached. Once your return has been processed, your refund will be issued to your original payment method.

 

EXCHANGE

To make an exchange please return original item(s) within 14 days of the delivery date. All returned items must be in new and unused condition (un-used, unworn, unwashed, odor free, etc.), with all original tags and labels attached. Once your return is processed, your new item(s) will be shipped. Please note that buyers are responsible for return shipping and any new and or additional shipping costs.


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2 business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Used
  • Worn
  • Washed
  • Odor

For defective or damaged products, please contact us to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.
  • Returns are accepted for anything that has been damaged during shipping (photos required of damaged items and packaging materials).
  • Please reach out with any issues and we'll try to make it right.

QUESTIONS

If you have any questions concerning our return policy, please contact us via phone 'call or text' or email at:
(888) 464-6440
du.uapparel@gmail.com